Terms & Conditions

These Terms & Conditions form a binding agreement between Lexodd Hypernova Pvt. Ltd. (“Lexodd”, “we”) and the organisation or individual accessing the Tail Flux platform, mobile applications or this website (“Customer”, “you”). By accessing the website, requesting a demonstration or using the platform, you accept these terms.

Where you have executed a subscription agreement, master services agreement, order form or data processing addendum with us, those documents govern and prevail over these terms to the extent of any conflict. These terms then apply only to matters those documents do not address.

If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

Tail Flux is a cloud-hosted aviation maintenance, repair and overhaul platform. It is licensed by module — fleet records, maintenance planning and work orders, defect and MEL management, compliance, inventory, flight tracking, mobile field execution and AI intelligence — individually or as a package. The modules licensed to you are those set out in your order form.

We may enhance, modify or replace features over time. We will not materially reduce the core functionality of a licensed module during a paid subscription term without notice and a reasonable alternative.

Predictive risk scores, AI-generated briefings, suggested inspections, drafted work orders and parts forecasts are advisory outputs. They do not constitute engineering instructions, airworthiness directives or approved maintenance data. They must be reviewed and approved by a qualified person before being acted upon.

You remain responsible for compliance with your governing authority’s requirements, for the accuracy of data you enter, and for ensuring that individuals who sign off maintenance in the platform hold the licences and authorisations to do so.

User accounts are created and administered by your own administrators. You are responsible for the accuracy of the roles you assign, for revoking access when a person leaves or changes duties, and for all activity carried out under accounts in your tenancy.

You must not, and must not permit any user to:

• Share credentials, or sign maintenance records using another person’s account;
• Enter data known to be false into a maintenance, defect or compliance record;
• Attempt to circumvent role-based access control, the QA sign-off gate or the audit trail;
• Probe, scan or test the security of the platform without our prior written consent;
• Reverse engineer, decompile or attempt to derive the source code, except to the extent that restriction is unenforceable by law;
• Resell, sublicense or provide the platform as a service to a third party without our written agreement;
• Upload malicious code, or content that infringes the rights of others;
• Use the platform in breach of applicable law, including export control and sanctions regimes.

Tampering with maintenance or compliance records is a serious matter. We may suspend access immediately where we reasonably believe the integrity of an airworthiness record is at risk, and will notify you promptly if we do.

Fees, the licensed module mix, user counts, fleet size bands and the subscription term are set out in your order form. Unless it states otherwise, fees are payable annually in advance, are exclusive of applicable taxes, and are non-refundable except where these terms expressly provide otherwise.

Subscriptions renew for successive terms of the same length unless either party gives notice of non-renewal at least 30 days before the end of the then-current term. We may adjust fees on renewal with at least 60 days’ written notice.

Persistent non-payment, after written notice and a reasonable opportunity to remedy, may lead to suspension. We will preserve your data throughout any suspension and for the export window in clause 10.

You own your data. All aircraft records, maintenance history, defects, compliance records, inventory data and documents you enter or upload remain your property. We claim no ownership over them.

We process that data only to provide, secure and support the service, and on your documented instructions. Our handling of personal data within it is described in our Privacy Policy, and where we act as your processor, in the data processing addendum forming part of your subscription agreement.

We may use aggregated, de-identified statistics that cannot reasonably be attributed to you, your fleet or any individual, to operate and improve the service. We do not use your data to train foundation models, and we do not permit our AI provider to do so.

The platform, its software, interfaces, documentation, brand and all intellectual property in them remain the property of Lexodd and its licensors. Subject to payment and to these terms, we grant you a non-exclusive, non-transferable, revocable right to use the licensed modules for your internal business purposes for the subscription term.

If you give us feedback or suggestions, we may use them to improve the service without obligation to you. That does not give us any right to your data.

We aim to keep the platform available continuously, excluding planned maintenance notified in advance and events outside our reasonable control. Where your order form includes a service level agreement, that document sets the committed availability target and any remedy for missing it. In the absence of an SLA, the service is provided on a commercially reasonable efforts basis.

Support scope, channels and response targets are as stated in your order form or annual support and maintenance schedule.

We warrant that we will provide the service with reasonable skill and care, and that it will perform materially in accordance with the documentation.

Except as expressly stated, and to the maximum extent permitted by law, the platform is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that AI-generated output will be accurate or complete, or that it will detect every defect, predict every failure or identify every compliance risk. Predictive features are probabilistic and must never be relied on as the sole basis for an airworthiness decision.

Either party may terminate for material breach that remains unremedied 30 days after written notice, or immediately if the other becomes insolvent or enters liquidation.

On termination your right to use the platform ends. For 60 days afterwards we will keep your data available for export in a machine-readable format, and will provide reasonable assistance with migration at our standard professional services rates. After that window we delete customer data from active systems, and it expires from backups on the normal backup cycle.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill or business opportunity, however arising.

Subject to the above, each party’s total aggregate liability arising out of or in connection with this agreement is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, or to either party’s breach of the other’s intellectual property rights.

We will defend you against a third-party claim that the platform, used in accordance with these terms, infringes that party’s intellectual property rights, and will pay damages finally awarded, provided you notify us promptly, give us control of the defence and reasonable assistance.

You will defend us against third-party claims arising from data you enter or upload, from your use of the platform in breach of these terms or applicable law, or from an airworthiness or maintenance decision made by your personnel.

Each party will keep the other’s confidential information in confidence, use it only for the purposes of this agreement, and protect it with at least the care it applies to its own confidential information. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law or a regulator — in which case the disclosing party will give notice where lawful to do so.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, industrial action, failure of a public telecommunications network, act of government or failure of an upstream infrastructure provider. The affected party will notify the other and use reasonable efforts to resume performance.

This agreement is governed by the laws of India. Subject to the following paragraph, the courts at Visakhapatnam, Andhra Pradesh have exclusive jurisdiction.

The parties will first attempt to resolve any dispute by good-faith discussion between senior representatives within 30 days. Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Visakhapatnam and conducted in English.

We may update these terms; the effective date and version above indicate the current revision, and material changes affecting an active subscription will be notified to your nominated contact before they take effect. Continued use after that constitutes acceptance.

Neither party may assign this agreement without the other’s consent, except to a successor of substantially all of its business. If any provision is held unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it. There are no third-party beneficiaries.

Questions about these terms may be sent to info@tailflux.co or to Lexodd Hypernova Pvt. Ltd., Visakhapatnam & Hyderabad, India.